Frequently asked questions
Why does the pattern on my purchase look slightly different than the image on the site?
Each product is made to be distinct and unique. We place and cut our patterns by hand and intentionally ensure no two items look exactly the same. Therefore every purchase will look slightly different to the pictured item on the website.
Care instructions
We use premium 100% cottons which are best washed in warm or cold water to avoid shrinkage.
Our brand label tags are made of 100% leather which has been vegetable dyed so they are safe for your little ones. They will naturally expand during the washing and drying process which is part of the distinct beauty of leather.
Returns + Refunds
In the event that you change your mind about a purchase we’re happy to offer a refund within 14 days, as long as the packaging and product is in its original condition.
Products must be returned to PlusMinus melbourne within these 14 days.
Please note we do not offer free return on sale items, items classified as bulky goods, trade orders and international orders.
Change of mind
We stand behind the products we sell on plusminusmelbourne.com, therefore if an order doesn’t meet your expectations we will happily refund you, as long as the product is returned unused in its original condition within 14 days of receipt. This includes the product tags and packaging. Please be mindful not to modify a product before returning it; otherwise we will not be able to refund your purchase. Plusminus melbourne is also unable to refund, and return an item where the packaging or product is returned damaged or marked.
Preparing your item for return
Please email hello@plusminusmelbourne.com within 30 days of receiving your order should you wish to return. We will email you a prepaid Australia Post return label. Please print the label and attached to the parcel you wish to return. When returning an item we ask that you enclose a copy of the tax invoice or order confirmation email and returns form as proof of purchase, and also complete the returns form listing a reason for return with the item. If you have lost your returns form please contact us at hello@plusminusmelbourne.com. The item will remain your responsibility until it has been handed over to an Australia Post Outlet. For your own peace of mind we recommend that you carefully repackage your item to avoid any damage during transportation. Please retain proof of postage until we have confirmed your refund has been processed.
Upon safe receipt of your returned unused item, we will inspect the item before advising you by email that a refund has been processed. We will refund your item at the purchase price.
Our address for returning items
ATT: PlusMinus melbourne
315/5 Ordnance Reserve,
Maribyrnong VIC 3032
Australia
Order cancellation
Should you wish to cancel an order, which has not yet been dispatched, please contact us in writing at hello@plusminusmelbourne.com. If your order has been dispatched, you will need to return the order to us.
Faulty item
We aim to always represent and dispatch quality product. If you believe the item you have received is faulty, please contact us as soon as possible, quoting your order number, name and address, images and as many details as possible about the product and its fault. Please advise us within seven days of receipt of the faulty item, to allow us to resolve the matter quickly by arranging exchange, repair or refund.
When returning a faulty item we ask that you please follow the guidelines from the section “Preparing your item for return".
Wrong item
If you have received an item that is not what you had originally ordered, please contact us immediately, quoting your order number, name and address, details of the product received and product originally ordered, and whether you require a refund or replacement. We will then be in touch with advice on how you should proceed with the return.
Warranties
Our products come with a 12 month warranty against any manufacturing defects or faults.